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AT&T - Employee Center Pro Concept

Monochrome’s concept design for AT&T’s ServiceNow Employee Center delivers a unified, user-centric portal that simplifies how employees navigate support, services, and resources across the enterprise.

Grounded in Monochrome’s User-First approach, the design emphasises clarity, personalisation, and speed, featuring smart search, dynamic content hubs, and role-based pathways that anticipate user needs.

By streamlining access to HR, IT, and operational services, the improved experience reduces ticket volumes, enhances self-service adoption, and empowers employees to resolve issues faster.

As a strategic asset, the redesigned Employee Center strengthens AT&T’s internal brand, supports workforce productivity, and enables scalable service delivery aligned with AT&T’s innovation-led culture.