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British Gas - ServiceNow Employee Center Pro Concept

Monochrome’s concept design for British Gas’s ServiceNow Employee Center delivers a practical, user-centric platform that caters to the needs of field engineers, customer service agents, and corporate staff alike.

Built on Monochrome’s User-First approach, the design emphasises simplicity, speed, and relevance, featuring intuitive navigation, smart search, and role-specific content that make internal services easy to access and act upon.

By streamlining common tasks and enabling greater self-service, the enhanced Employee Center reduces support demand, improves resolution times, and boosts overall workforce productivity.

Strategically, it supports British Gas’s commitment to operational excellence, strengthens digital enablement, and empowers employees to deliver exceptional service in a rapidly evolving energy landscape.