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BT - ServiceNow Employee Center Pro Concept

BT connects millions and its people need to stay just as connected behind the scenes.

Monochrome’s concept for the ServiceNow Employee Center delivers a scalable, future-ready portal designed to serve a workforce that spans contact centres, field teams, engineers, and corporate functions.

The platform is grounded in clarity and speed. With intuitive navigation, smart search, and personalised service journeys, employees can manage IT requests, HR tasks, and daily operations with less friction and more confidence, wherever they are, on any device.

This isn’t just about usability. It’s a core part of BT’s digital transformation, giving teams the tools to work faster, support customers better, and build a more connected, efficient organisation from the inside out.