Group 1001 needed a single, intuitive IT service portal to support teams across multiple business units. The aim was simple, make it easy for employees to get help, log issues, and access IT resources without wasting time in outdated systems.

Monochrome designed and delivered a custom ServiceNow IT Service Portal with a clear, action-led interface. From logging incidents and tracking tickets to browsing the service catalogue, every key function is just one click away.

Role-based access ensures the right tools and knowledge are surfaced for each user, while integrated search makes finding answers faster. The design is branded, clean, and responsive, so the experience stays consistent across devices.

This portal has become the go-to IT hub for Group 1001, cutting resolution times, reducing ticket backlogs, and giving employees a single place to manage all their IT needs.