NASA needed an IT service portal capable of supporting thousands of employees, contractors, and researchers across multiple locations and missions. The goal was to create a single, secure access point for all IT requests, tools, and knowledge, whether users were on Earth or working remotely from mission sites.

Monochrome delivered a fully branded ServiceNow IT Service Portal, designed to simplify every IT interaction. Users can log incidents, request hardware or software, reset credentials, and track tickets with minimal steps.

A robust knowledge base helps solve common issues instantly, while role-based content ensures that scientists, engineers, and administrative teams see exactly what’s relevant to them. The portal’s clean, intuitive layout makes it easy to get from problem to solution without delays.

With the new IT Service Portal, NASA has a streamlined, reliable hub for keeping its IT systems and its missions running smoothly.