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Northumbria Univiersity - ServiceNow Employee Center Pro Concept

Monochrome’s concept design for Northumbria University’s ServiceNow Employee Center delivers a streamlined, accessible portal tailored to the needs of academic, administrative, and support staff.

Built on Monochrome’s User-First approach, the design emphasises clarity, efficiency, and inclusivity, featuring intuitive navigation, smart search, and personalised content that makes accessing HR, IT, and campus services straightforward and consistent.

By reducing complexity and encouraging self-service, the enhanced Employee Center lowers support volumes, improves service responsiveness, and frees staff to focus on teaching, research, and student support.

Strategically, it supports Northumbria University’s digital transformation goals, strengthens operational agility, and fosters a more connected and empowered academic community.