The Ontario government needed a centralised IT self-service portal to support employees across multiple departments and locations. The existing systems were fragmented, making it hard for staff to find help or complete requests quickly.

Monochrome delivered a fully branded ServiceNow IT Service Portal that puts all IT services in one place. Users can log incidents, request new hardware or software, track ticket progress, and access self-help resources without navigating multiple platforms.

Role-based content ensures employees only see the tools and forms relevant to their department, while a smart search function speeds up access to knowledge articles and service options. The clean, intuitive layout reduces confusion and gets users from problem to solution faster.

This IT self-service portal is a strong example of how government agencies can improve efficiency, reduce support backlogs, and deliver a consistent IT experience for their workforce.