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Red Cross - ServiceNow Customer Service Portal Concept

Monochrome’s concept design for the British Red Cross Customer Service Portal delivers a clean, intuitive experience that makes it easier for people to access help, resources, and support services.

Built using user-centred design principles, the portal is simple to navigate and helps users complete tasks quickly. Whether someone is looking for information, making a request, or trying to get in touch, the experience is straightforward and reassuring.

The interface works seamlessly across devices, and customisation options allow visitors to personalise their experience. This makes the portal not only functional, but also accessible and engaging, aligned with the organisation’s mission to support people in crisis with compassion and clarity.