ServiceNow Portfolio

Mondelēz International - Award Winning HR Employee Center

Monochrome partnered with Mondelēz International to reimagine how HR services are delivered across its global workforce.

Leveraging ServiceNow’s Employee Center UX, Monochrome designed a unified, intuitive experience layer that sits above existing enterprise systems, bringing together HR services, knowledge, and task flows in one place.

With a deep focus on usability, content strategy, and global consistency, the goal was to empower employees to self-serve with confidence, reduce the dependency on regional HR teams, and deliver a seamless experience that reflects the scale and ambition of the Mondelēz brand.

Kinross - Unified Employee Center Pro

Monochrome partnered with a global mining leader to rebuild their ServiceNow Employee Center, putting user experience at the heart of both IT and HR services.

For IT, the redesigned platform simplifies support with personalised dashboards. Employees can easily raise service requests, monitor system health, and access help faster, thanks to improved search tools and AI-powered assistance. Less downtime, more focus on what matters.

Over on the HR side, the portal makes it simple to handle everything from payroll and leave requests to benefits and updates. It’s straightforward, intuitive, and designed to feel effortless.

HSBC - HR Employee Center Pro

A leading global bank asked us to reimagine their intranet. Not just to modernise it, but to make it actually work for people.

They already had ServiceNow in place. But like many organisations, their employee experience felt fragmented. Too many departments. Too many clicks. Too much confusion.

We helped them turn that around by redesigning their Employee Center into a unified space that brought together IT, HR, Finance, and more. Everything employees needed, in one place.

Castle Water - Customer Portal

Monochrome partnered with Castle Water to redesign their ServiceNow Customer Service Portal, unifying services across finance, accounting, and case management.

The new portal, built with user-centric design, simplifies billing, account management, and service requests, making the customer experience faster and more intuitive.

BP - myIT Employee Center Standard

BP partnered with Monochrome to improve their IT portal using ServiceNow’s Employee Center.

Working within the standard license, we used user-centric design to simplify navigation, improve usability, and make essential tools easier to access.

Through collaborative workshops, we delivered a clean, branded interface that reflects BP’s identity and meets the real needs of their global workforce, helping drive engagement and productivity.

Glanbia - ServiceNow Employee Center Pro Concept

Monochrome’s concept design for Glanbia’s ServiceNow Employee Center envisions a unified digital platform that centralises essential services across departments.

The portal integrates IT support, HR resources, and operational tools into a single, intuitive interface. Employees can easily navigate personalised dashboards, utilise intelligent search capabilities, and manage tasks efficiently, reducing time spent on administrative activities.

By unifying these services, the Employee Center enhances productivity, fosters a more connected workforce, and supports Glanbia’s commitment to operational excellence.

DLA Piper - Unified Employee Center Pro

Monochrome partnered with global law firm DLA Piper to elevate the user experience through a customised ServiceNow Employee Center, purpose-built for legal 

Seadrill - WOW! Portal

Alfandar - Employee Center Pro Concept

Monochrome built an Employee Center Pro concept that centralises HR and IT services for Alfanar. Navigation is simple. Labels are clear.

Lloyds - Employee Center Concept

Monochrome designed an Employee Center Pro experience that brings HR, IT and workplace services together for Lloyds. People get to the right action fast through search and clear navigation.