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TAL - ServiceNow Employee Center

TAL needed a single place where employees could handle their day-to-day tasks without getting stuck in disconnected systems or outdated processes. With teams spread across customer service, claims, and operations, the focus was on clarity, consistency, and speed.

Monochrome delivered a streamlined Employee Center using ServiceNow. The portal brings together HR tools, IT support, company communications, and internal services into one self-service experience.

Campaigns help deliver targeted updates to the right teams. Manager Hub gives people leaders easy visibility into tasks and requests. Search and navigation are optimised so that employees find what they need quickly and without frustration.

This is a strong Employee Center example in the insurance industry. It's a smart, structured portal designed to reduce admin, improve self-service, and keep people focused on their work — not the process.