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The AA - ServiceNow Employee Center Pro Concept

The AA is built on trust, speed, and service and its people need the same from their tools.

Monochrome’s concept for the ServiceNow Employee Center introduces a dependable, easy-to-use portal that supports everyone from roadside patrols to call centre teams and corporate staff.

The design focuses on clarity and access. With smart search, simple navigation, and role-specific service paths, employees can quickly get help, raise requests, or find the resources they need, whether they’re on the road or at a desk.

By cutting out complexity and encouraging self-service, the platform helps reduce delays, lighten support loads, and speed up resolutions.

It’s not just a platform upgrade. It’s part of The AA’s journey to deliver better digital tools, reinforce its reputation for reliability, and give every employee what they need to do their job well.