Agiliti needed a custom portal built around the realities of healthcare equipment management. From tracking devices to managing transfers across hundreds of facilities, teams in the field needed fast, reliable access, without unnecessary extras.

Monochrome designed a ServiceNow-based service portal tailored to support equipment requests, fulfilment tracking, repairs, and returns. Everything is organised by role and task type, keeping the interface clean and focused on action.

The portal features role-based dashboards, mobile-ready layouts, and guided forms to simplify complex logistics. It was built for real-world conditions, quick to load, easy to navigate, and reliable when teams need it most.

This is one of the strongest custom service portal examples in healthcare logistics. It shows how the right design can reduce support strain, speed up workflows, and make service processes feel frictionless.