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Barclays - WOW! Portal

Barclays needed a unified IT self-service portal to replace fragmented tools and inconsistent support channels. The aim was to create a single, secure access point for all IT needs across their global workforce.

Monochrome delivered a WOW! Portal built on ServiceNow Employee Center Pro, giving employees one place to log incidents, submit service requests, order hardware or software, and track progress in real time.

Role-based personalisation ensures users see only relevant tools and services, while integrated search and knowledge articles help resolve issues before they become tickets. Manager Hub equips team leaders with the visibility and tools to manage workloads effectively.

With its clear structure, intuitive navigation, and fully branded interface, Barclays’ IT self-service portal has reduced resolution times, cut ticket volumes, and given employees a faster, more reliable way to get the IT support they need.