Direct Line Group needed a straightforward way to support employee tech needs across the business. Their users weren’t after flashy extras, just fast, reliable tools to get help and get back to work.

Monochrome delivered a custom ServiceNow Service Portal that brings together everything in one place. From password resets and ticket tracking to ordering equipment, checking action items, or chatting with support, it’s all clear and easy to find.

The portal design is simple and sharp. Strong branding, clean layout, and smart tiles help employees act quickly, without guesswork or friction.

This is one of the cleanest, most functional ServiceNow portal examples in the insurance space. It’s proof that a great user experience doesn’t need bells and whistles, just thoughtful design and the right features in the right place.