DNB needed a smarter way to deliver IT knowledge and support across their workforce. The challenge? Make self-service the default, fast, easy, and trusted.

Monochrome created a clean and powerful ServiceNow knowledge portal, designed to help users find answers before they raise a ticket. Whether it’s logging an incident, accessing business tools, or exploring how-to content for collaboration platforms, the layout is built for clarity and speed.

The homepage puts the most-used categories front and centre: IT Support, Access, Business Apps, Hosting, and more. Each section guides users to the right content, and contact options are clearly visible for when extra help is needed.

The result is a self-service IT portal that reduces friction, cuts down on support tickets, and gives DNB employees the tools to stay productive.