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Kainos - Customer Portal

Monochrome partnered with Kainos, a global information services and digital transformation company, to enhance their ServiceNow Customer Service Portal with a bold, user-centric redesign.

The new portal unified case management, service access, and knowledge content into a single, intuitive platform, streamlining the support journey for every customer touchpoint.

With simplified navigation and a clean, responsive interface, users can now quickly search for answers, submit cases, and resolve issues with minimal friction. The seamless experience reduces support load while increasing customer satisfaction and digital engagement.

Monochrome’s design-first approach turned Kainos’s Customer Service Portal into a smart, scalable support solution that meets the needs of a fast-growing, tech-savvy customer base.