Procter & Gamble needed a streamlined way for employees to manage their IT hardware lifecycle, from onboarding to upgrades. The aim was to replace scattered processes with one clean, centralised self-service experience.

Monochrome designed and built a fully branded ServiceNow Service Portal for P&G’s IT team, focusing on hardware services. Employees can now request a new PC, trade up to a newer model, or initiate an upgrade with just a few clicks.

The portal uses clear navigation, service-specific tiles, and a simple request flow to reduce confusion and speed up fulfilment. Integrated status tracking keeps users informed from submission to delivery, while role-based access ensures the right options appear for each user.

This is a strong example of how a focused IT service portal can remove bottlenecks, improve request accuracy, and create a smoother experience for employees worldwide.