Sands needed a service portal that felt as polished and seamless as the guest experience they deliver on-site. It had to be fast, branded, and built to meet the unique needs of luxury hospitality support.

Monochrome designed a fully custom ServiceNow portal tailored to how Sands serves guests and partners. From concierge requests and facility support to account inquiries and real-time updates, every feature was intentionally built to enhance the service journey.

The design reflects Sands’ high-end brand through bespoke styling, visuals, and layouts. Smart navigation, targeted content, and responsive elements make the portal easy to use across devices, whether accessed from a front desk, tablet, or back office.

This is one of the most refined custom service portal examples for the hospitality sector. It blends design and functionality to give staff and guests a service experience that’s as premium as the brand itself.