Standard Life Aberdeen needed a modern IT self-service space that could keep pace with a global workforce and complex technology landscape. Their existing tools were slowing productivity, with employees spending too much time searching for support instead of getting work done.

Monochrome delivered a WOW! Portal built on ServiceNow Employee Center Pro, designed to be the single entry point for all IT needs. Employees can log incidents, submit service requests, browse a structured IT service catalogue, access the knowledge base, and track ticket progress from one place.

The portal features clean, role-based navigation so each user sees the most relevant tools for their job. Smart search makes finding answers instant, while targeted campaigns surface critical IT updates. Integrated dashboards and to-do lists keep users on top of actions without needing to chase emails.

By combining a branded interface with intuitive design and automation, the WOW! Portal reduces support volumes, speeds up resolution, and improves user satisfaction across the organisation.