Synchrony wanted an IT self-service solution that could keep pace with their fast-moving, tech-driven operations. Employees needed one place to resolve IT issues, access tools, and stay updated without navigating multiple systems.

Monochrome delivered a WOW! Portal using ServiceNow Employee Center Pro, creating a central, structured hub for all IT support. Users can log incidents, submit service requests, browse the IT service catalogue, and access a searchable knowledge base to find answers quickly.

The design prioritises role-based personalisation, ensuring each employee sees the most relevant services and resources. Campaigns highlight urgent updates and security alerts, while integrated dashboards give users a clear view of pending actions and requests.

This is one of the strongest financial services Employee Center examples for IT self-service. By blending an intuitive user experience with powerful ServiceNow capabilities, the WOW! Portal helps Synchrony reduce ticket volumes, resolve issues faster, and keep teams productive wherever they work.