Veolia needed a central IT self-service space that could support thousands of employees worldwide and make getting IT help fast, clear, and consistent. The challenge was to replace scattered tools and inbox-based requests with one structured experience.

Monochrome delivered a WOW! Portal built on ServiceNow Employee Center Pro, designed specifically for IT support. Employees can log incidents, submit service requests, order hardware or software, access the IT knowledge base, and track the status of their tickets, all in one secure hub.

Role-based personalisation ensures each user sees only the IT services relevant to their role, reducing clutter and improving efficiency. Smart search and guided forms help users resolve common issues instantly, cutting down ticket volumes and speeding up resolution times.

As one of the standout IT-focused Employee Center examples in the utilities sector, Veolia’s WOW! Portal combines intuitive design, automation, and personalisation to deliver faster service, reduce downtime, and keep global teams productive.