Zurich wanted to simplify how employees access internal services across HR, IT, and compliance. With thousands of people in different roles and countries, the solution had to scale while still feeling simple and personal.

Monochrome delivered a clean, structured experience using ServiceNow’s Employee Center. It brings together key actions and content into one central portal, designed to help people self-serve without confusion or delay.

The portal supports HR case management, IT support tickets, policy visibility, and task flows. Campaigns help surface urgent or relevant updates. Manager Hub gives team leads quick access to team-related requests. And search helps everyone find what they need without wasting time.

It’s one of the clearest Employee Center examples in the insurance sector, a self-service portal experience that cuts complexity and keeps people focused on the work that matters.