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IKEA - ServiceNow Employee Center Pro Concept

Monochrome’s concept design for IKEA’s ServiceNow Employee Center creates a cohesive, user-friendly portal that supports the needs of co-workers across retail, distribution, and corporate environments.

Anchored in Monochrome’s User-First philosophy, the design prioritises simplicity, consistency, and personalisation, offering intuitive navigation, smart search, and role-specific content that reflects the values of accessibility and democratic design.

By streamlining everyday interactions and enabling greater self-service, the enhanced Employee Center reduces support load, accelerates resolutions, and empowers co-workers to focus on delivering exceptional customer experiences.

As a strategic asset, it reinforces IKEA’s commitment to digital enablement, operational efficiency, and a better everyday work life for the many.